This is a fave stopping off place for lunch. I've always enjoyed the food, the staff have always been very friendly and helpful. Until today.
Colleague and I dropped in for lunch and she placed her order ahead of me. She was asked if she wanted to donate to X charity and she responded "No." That should have been the end of it, but the server (#102, wasn't able to get her name) replied, "Don't care for charities, eh?" It just so happens that Colleague commits about 60 hours per week to a charity and was there on a short break from some of those 60 very intense hours this week.
A. It's no one's business why anyone declines to donate to any particular charity.
B. If someone says "No." DROP IT, cashiers should never go beyond that. I'm seriously disappointed to see that another person had a similar experience at this store a couple of days ago.
C. Managers need to train their employees as to A. and B. above. I don't care how good the food is, if it hadn't been for D. below, I would never go back.
D. We spoke to the manager and told her what had happened (wow, how cool is it that a store like this has a young, female manager!?!!?) and she was mortified. She apologized profusely and appeared to approach said employee to address it immediately.