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  • WORST SERVICE AND EXPERIENCE EVER!!! Initially quoted $800. A week later call and spoke with Duane on the phone, told him I would be in an hour with my diagnositc test from Purcell's ( been going for years, but thought I'd be saving $) Walk-in, greeted by David, told him I had already been helped by someone who's name started with D. Knew it wasn't David. David said he's the "ONLY one who works there, who's name starts with D." Okay fine. It ends up being 1500. Which I didn't have. A week later, I come in again, greeted by Duane!! I told him what happened the week prior, and as he's helping me David overhears and interrupts and says that my ticket is his ticket and he has everything ready. I told him, yes but I also told you I was working with Duane first. If you can tell a little lie, you can tell a big lie. Just help him with what he needs. Also David takes it upon hisself to belitte Duane in front of me, saying that he orders the wrong parts. At this point already I want to go somewhere else but am commited to staying there becuase I was already there. Customer Service Manager asks what the problem is. I assure her everythings fine, I have the right person working with me. Total 1400. I also tell him my battery is dead. Thinking they will address this as well. A 1 day job turned into 3 days, so they were supposed to credit me 65.00 in addition to the 10% customer service fee. 3 days later I call @ 11am. My car is ready. They didn't even call me. I ask for the total on the phone, the manager said he had to assess my bill. I come in, they say $1599.00. I asked about my discounts, OH yeah! 1439.00, but at this point, instead of the 65 deduction they only did a 35 deduction. I just want my car and pay it. They hang me my key. Don't even tell me where my car is. I find the car. Get in, it doesn't start. They never replaced my battery. I find a mechanic, he jumps it. I end up going to another garage for the battery. AWFUL AWFUL AWFUL. FIRST and LAST time EVER going there! DO NOT RECCOMEND IT AT ALL!!!
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