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  • Complete dissatisfaction and disappointment. My parents were trying to celebrate their 59th wedding anniversary by having a nice dinner in the restaurant on the 25th of April. My mother who is 78 years old and handicapped called ahead for the reservation and spoke to Abby. She explained to Abby that she was handicapped and had a hard time moving around and getting into and out of small spaces. She then requested a booth from Abby because of her handicap and was assured by Abby that the booth was no problem and would be available for their 1745 reservation on the above date. When my parents arrived for their dinner reservation, the hostess attempted to sit them at a two top in a tightly confined space to which my parents said it was too tight and my mother could not move to get into and out of the area. They asked for the booth that was requested at the time of the reservation and of course there were no booths available. All other alternatives for sitting my parents were not compatible for, or were not accessible for persons with handicaps and as such they had to leave and not enjoy an anniversary dinner at your restaurant. I would not recommend this restaurant to anyone now or in the future. My parents attempted to phone the restaurant and speak to the manager to be told to leave a name and a number and he will get back to you.....well my parents phone did not ring and the answer machine does not contain a message from the manager at Cala Lily. I am personally offended and pissed off at how my parents were treated on their anniversary and by the inability of the restaurants management to field a call of complaint from my parents and attempt to make the situation right. Feel free to call me, Brian, at (757) 812-5327 and we can discuss the issue I have.
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