| rev:text
| - WORST EXPERIENCE EVER!
Let me start off by saying that my Hubby and I have been coming to ESM for the past 6 without fail, on our anniversary. We just enjoyed the atmosphere and food. However, after a HORRIBLE experience here last FRIDAY, we wont be back. At least not to this location. Let me point out what went wrong.
1) The host was rude. We asked for a booth, he said there was none available and sat us in the middle of the restaurant. We then figured to ask him how long the wait time would be for a booth. He asked" Where are your menus?" As if we were supposed to know that a booth was available and that we had to set the table. He had a very rude tone of voice and not one smile.
2) My hubbys favourite dish (rotisserie chicken with potatoes), which he orders every time we go here, was taken off the menu understand this is not any ones fault but it added to the terrible experience.
3)The waitress was extremely un attentive. We were served out salad, in the big salad bowl, without any accompanying salad plates. I did not get a napkin. We had to ask for these things. How long does it take one to see that a customer has no napkins or plates??!?!?! did she expect us to eat from the bowl together???!?!
4) My hubbys water glass was left empty for 20mins, until we asked both our waitress and the bus boy for water.
5) When we had finished our salad and bread (unlimited), we were not asked if we would like refills.
6) My hubbys "medium rare" steak was served well done with charred bits on it. Lovely.
7) My chicken cannelloni looked like it was prepared by an infant. The sides of the plate was marked with sauce drops, the cherry tomatoes which were thrown on top were all cut in different sizes and the basil that was sprinkled on top was all on the left side of the plate. I'm no Gordon Ramsey but it just looked like no care was taken with presentation.
8) We were not asked if we would like freshly grated cheese on our main dishes or our salad, which is what they usually do. When I asked our waitress why we didn't get any, she replied "Oh we have changed our policy so that the guest has to ask for cheese in order to get it. People think I'm not doing my job but its just policy." WHAT A LOAD OF BS!!!! I then replied "Do we also have to ask for refills on salad?" to which she replied " Yah..umm..occasionally". Right!
9) Our waitress asked "How was your meal", very half heartedly. To which I responded "Not so great" and then she smiled awkwardly/nervously and walked off. Great service. She asked again when we were paying the bill and I explained our situation and she said she was sorry. WOW
ANYWAYS. I will not be back to this location and have emailed the management. If nothing is done to redeem themselves I will just boycott this place completely.
THE END.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)