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  • I took my car in on October 16th for an oil change and was told that while I was there you could change my brake pads for me as well as I needed this done. I paid $352.11 for the brake pads and $124.98 for the oil change. The employees of course never told me that they only did the front brakes, but when I got home my car told me. I called in and they said they'd order the rear brakes as well for me. I took the car back in on October 26 to have the rear brake pads changed. When I took the car home after that, the warning sign for brakes wouldn't reset and it said the parking brake had been damaged. The brakes began acting sluggish and had to be pushed clear to the floor to slow down. I called the location and they told me to take it to bmw. I took it in today where I was charged $179 for the diagnostic. Upon inspection they told me that whoever changed the brakes had missed a bolt, put one bolt in the wrong place, and had not even attached the pads properly. This has caused brake fluid to leak into the pads, damaged the brakes themselves, and the car should never have been driven in that condition as the brakes weren't even functioning. Thank god I didn't crash due to the employees negligence or incompetence not sure which at this point. It will cost $2700+ to get the car fixed properly by bmw and I do not want their people working on this anymore; but they told me the only thing that they can do is to take the car back to their shop and look at It themselves. They've made 0 offers to reimburse me for the "services" that I had done here. I submitted a complaint to corporate last Friday and have only receiving one email from jiffy lube basically just trying to make sure they have no liability by blaming this on the owner, who has not reached out once. DO NOT TAKE YOUR VEHICLE HERE FOR ANY REASON!! It is worth driving a few minutes further to at least have a car!!!!! My car has been un-driveable for 2 WEEKS now and they've made 0 effort to compensate me for my losses or time lost. Will be reporting to BBB, AG, and every single website that I can possibly find.
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