The Franchise owners need to wake up!!!! They own the other location on Main street. They are both terrible! This is a fairly new Burger King. It's no secret how bad they are, since there is very little patronage here. They have 2 lines and they usually have 0-1 person in one line.
A well run Burger King is a license to steal! Everyone knows it's not 5 star food. They just want fast, hot food. These guys can't do either. Usually they ask you to pull up to a waiting spot and take 10 minutes to bring your food, yet somehow it is always cold. In fact, you'll be lucky if they ever get your order right.
I have a feeling they just make all the burgers right at 10:30 and just microwave them the rest of the day. Their shake machine was "broken" after they were open for 2 weeks. Their second line is usually open, but they never respond to the person in it. You'll see people sitting in their car for 5 minutes yelling at the board!
A brand new burger king in this area should be packed. There really aren't a lot of fast food restaurants over here (at least not as many as Phoenix) so they should be killing it. McDonalds and every other fast food restaurant nearby are always busy. The owner needs to have their head checked. They need to go by once in a while through the Drive Thru and start fixing the problem here.
It's weird they opened a second location when they didn't even care about the first. If you see the other location at dinner or breakfast, McDonalds accross the street has a line around the parking lot, but no one goes to Burger King.
Just stay away from this place, you will definitely be disappointing! The King needs to come in and slap everyone that works there, including the owner in the face!