Michelle, the owner, is pretty amazing. She reached out to me after my first experience and apologized and offered to redo my nails. I went in just for a quick redo, and she did a great job; I was really pleased. I told her that I didn't care about the frou-frou stuff, that I'm a runner and just need my toes taken care of and she was totally understanding and said they can customize my pedis in the future to what I need. She even recommended another employee who is great at what I want in case she is not available. I'll definitely be going back.