Wow! This place is horrible. First, it's virtually impossible to get any help from anyone here. When the employees see you walking towards them, they turn and avoid eye contact, hoping you won't bother them. If, by chance, you make contact with them, it is like they are totally bothered for having to help you.
I tried to buy a fish tonight. Once we had the fish in a bag, my 9-year old changed her mind and wanted a different fish. When I asked to exchange it, the employee rolled her eyes, smacked her lips and let out a big sigh. It was ridiculous.
There is way too many places that want your business-both here in town and online. This kind of crappy customer service will be the death of this company. They are the Circuit City of pet stores.