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  • Usually my customer service at any Olive Garden location is up to par, but last night was a mess. My best friend and I decided on a late dinner and went in around 9pm. We were told there would be a 15 min wait so we decided to wait at the bar. The guy behind the bar said we could sit there and dine in for dinner at the bar top if we chose to do so, which we ended up doing. We had heard of the buy one take one deal and were looking high and low for that option but weren't given the menu so we asked our bartender. I'm pretty sure he was new because he wasn't sure what deals they had going and if the buy one take one special was still active. I had eyed one of their promotion menus with the buy one take one way down the bar and pointed it to him. I had ordered a glass of wine and he kept double checking the bottle? We both ordered our selection and waited maybe 20 mins. My friend received her dish and everything seemed to look fine. My dish came and the first thing I noticed was about 3-4 pieces of pink chicken. It was not cooked at all. My friend looked at my place and I noticed the bartender look at my plate also but didn't say anything. My friend said shockingly to him that my chicken wasn't cooked. He took it back and said it would be a couple mins. About 2 mins and another bartender brings the plate back. I STILL noticed that my chicken was pink! It was like they just went to warm up the plate expecting it to cook and bring it back without checking. She noticed that the chicken was still pink and took it back again. They went back to the kitchen and said they would make me a new one and brought the old one back and set it on the bar top. She had said she told the manager. Our original bartender came back with the new dish for the third time! It shouldn't take 3 attempts to cook chicken! No apology came from the manager. He just came out and looked at the dish and didn't say anything. Ridiculous.
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