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  • I was sent here because my son needs tubes in his ears. We were asked to come in at 11 to fill out papers (appointment was at 11:30). We showed up on time filled everything out and waited... waited.. waited..people came in after us and were called in first. Finally at 12:30 we were called in. The lady nurse whatever she was looked at us and asked "do you speak english? I need someone that speaks english" like really? Because Im latina she assumed we did not speak english? I sad yes i do. By now my face could tell you by this point how mad i was! We were sent to a room the nurse came jn within minutes. She tried to check my sons ears and he started crying (he is 1 and has had at least 8 ear infections by now. Every time someone wants to check his ears he gets scared and cries) she just checked the ears and said well left no infection and right I cant tell because he is crying. I sill set you up with a surgeon ok bye. Less than 5 min we were in there! We waited more than an hr to have a nurse not even a dr check him. Horrible place horrible experience. I will NOT BE COMING BACK. If you have little kids think twice before coming here. I wish there was a zero stars they don't deserve any stars. Update: Later the same day i took my son to the urgent care because of a cough. The dr checked him (he was crying too) and said "omg he has a bad ear infection" the nurse that checked him in the morning did not get that. The place is suppose to be an ear specialist! Wth!! Again horrible place!! Answering to the comment below: No one has called me to apologize. I don't even think they realized they did anything wrong or that they made me feel less (for a second). Maybe you should teach your staff that a person can look VERY LATINO and still speak perfect english.
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