I needed a trim at the very last minute. I checked on online, arrived 15 minutes later and was immediately seated. Elaine flowed my instructions to cut approximately 2 inches off, using my current hairstyle as a guide. She sprayed my hair with water and started cutting, 10 minutes later and $13, I was done and on my way home. I would not go there for a new style, but a quick cut, it was perfect. Don't expect the same service as you would get at a salon, this is a haircut drive-thru. If you want to be pampered and asked how your last vacation was, go to a salon that charges $60 for a cut and you will get that service and pay for that service. Elaine was professional and did exactly as I requested. I would go back again if the need arises.