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| - I've stayed at Luxor twice now. When you know someone higher up, it's hard to beat their friends and family deals on their suites. I stayed here last weekend for my birthday and was really excited for this trip. After finally getting here after stopping at the amazing Whole Foods down the street (we almost couldn't leave), we got in the check in line. It was somewhat long but went by pretty fast.
The guy checking us in showed us the room we would be staying in (The Pyramid Suite) saying it had two TVs, separate living area with couches and a fridge and we get to the room and it didn't have any of that. It was cramped, did not have a fridge (um we just bought all this food), no couches, no second TV. The bell man comes to drop off our stuff and even he says we're in the wrong room and it's too small.
Ok, whatever I just figure we can call and switch rooms. The lady at front desk is so rude and basically tells us that we're paying a reduced rate. Um yeah I am, so what?!! After speaking with her for a while she finally switches rooms and we get the right one and it is so much bigger. Cool. After lugging all our stuff in there we realize the fridge and AC and TV don't work. At this point I am annoyed. We had to get an electrician come fix it because a fuse we broken. Finally we settle in and everything is going great.
Now when we checked in, the guy at the front desk said that he would comp some champagne flutes for us since it was my birthday. When we called to get them sent to or room, it literally took an hour (I wish I was joking). He also shows me a bill and he's trying to charge me thirty something bucks for them. I specifically told him that they are comped, ask the front desk. He says no I need to know for sure or I'll get charged for them. I said hold on I will call them again. Sure enough front desk tells me yes they are comped. Then he says no I need to talk to them personally. At this point I am like f the glasses. So I let him come into the room and use the phone, I don't even know if he actually called, then he walks up to the table grabs the glasses back and leaves. I am literally like wtf? Is this real life? Five minutes later he come back with the glasses and goes "here."
Needless to say, my stay was annoying as hell. I bumped up a star because my last stay at Luxor was amazing in the Tower suites. When we checked out we definitely mentioned what happened, and the manager on duty I think her name was Janelle was amazing. In fact she was the only competent person we met at the hotel. She comped a room for us which was really sweet of her. She saw notes under my room for the glasses and I also had comped buffet passes for me and my friends for the weekend and NO ONE told us. So basically there is some really bad miscommunication at this hotel. I was really pissed about not getting the buffet tickets but oh well. I would advise against staying at this hotel since there are so many better ones on the strip but if you get a good deal I would say go for it. Just don't expect good service.
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