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  • Oh Dear, food quality and service goes downhill.... Mind you the decor still looks nice but thats about it...... So what's happened to our old favorite the Grand Lux. We eat there every couple of months throughout the year and also do carry outs. Since Oct 2011 staff service and food quality has been slowly getting worse.. Final straw was last Saturday Jan 28th, my partner and I ate there around 7pm, she had the chicken Indochine (her favorite) and I had the baby backs. Both entrees had poor quality meat - chicken was chewy and tasteless and the ribs were very faty and floating in grease. Needless to say we did not get very far through our food, staff did not care that we left over 60% of the food. All in all, having been a patron for a long time, Jan 28th will be our last visit or until they get a new chef with staff and the front of the house staff get some lessons in customer care.. Come on guys and gals at the Lux, rally round and get back on track and if your management team are not helping you suceed tell the bosses at corporate.. Diddy
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