My son lost his keys to his vehicle. I really felt confident with the service received. I called around to other locksmiths before calling Pop-A-Lock. Each place I called charged 1. charge to come out to the location $15-$25, 2. $60-$120 to make the key, 3. $75 - $190 to program the key. I did't like that they couldn't give me a better quote. I really liked Pop-A-Lock because they gave me one total price rather than leaving me questing how much I was going to pay. $165 was better than getting hit with more later. Nathan was quick and awesome customer service. I will refer them to my family and friends if needed.