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| - I've been coming here for a few years for both dental and orthodontia, the customer service has always been mediocre at best. The administrative team has gone through at least 5 different front desk receptionists (with another new one today). I've had braces through Dr. Rishi Popat for almost 3 years now, his customer service used to be great until I asked him "Could you please explain to me what these rubberbands do?" To which he responded with "Excuse me? I can't explain every little thing to you"
I understand that I'm not an orthodontist, but the least he could do is explain that it's correcting my bite, or correcting a specific tooth or fixing flared teeth. It's always been very weird interactions since that day up until today 8/21/17. I had an appointment at 11:30am that I was going to be late for as I moved to Chandler from Glendale. I called the office and spoke to the receptionist telling her I was going to be late. She stated "You're fine, we'll see you when you get here."
I drive all the way to Glendale and arrive at 11:53am, the receptionist says "We've got you in, we'll call you shortly." The orthodontia team then tells me "He just left, let me go see if we can catch him." They walk down the hall then I see Dr. Popat walk down the hall shortly after him. The guy comes back and says "I'm sorry, he's gone." I said "No, I literally just saw him walk down the hall. " They run back again and grab him, he comes to the front and says "She's late, I'm going to lunch."
Not only was the reaction distasteful, but the customer service was atrocious. Have your front desk team notify patients if they're going to be late to reschedule not to show up and be shown the door.
Outside of that situation the braces are going ok, the doctor states he can only do so much with a cross bite, yet there has been no use of additional measures outside of rubberbands and a removable palatal expander. I'll be checking with a Gentle Dental closer to me to see if their experience and treatment plan will be better.
The dental service is ok as well, the hygienists have gone through the same turnover as the receptionists. They had a few great hygienists, but they're both gone, one to a better opportunity and the other to who knows what. I believe there's currently 2 hygienists, one that's pretty good she gets the job done but doesn't go above and beyond like the ones that had left. The other one, however, is a nightmare. She rushes through the entire process, isn't thorough and was watching her child during my cleaning.
Once I get these braces off I won't be using this chain for dental services of any sort.
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