I found this place to be so confusing!! I might be the only person on Earth who had never been to Panera before, so this was my first time.
The ordering process just seemed weird...there were so many windows and it seemed like it was confusing (I could just be an idiot). I found the menu to be a bit overwhelming as well. I decided to order the sandwich combo with macaroni and cheese, since I'd heard so many good things about it. My ham and cheese was good, but the mac n cheese was runny and not that great. It was not worth the price.
There were also not really good instructions on how I would be getting my food. I wasn't sure if I was supposed to pick it up, or whether it was going to be delivered to me. Turns out, it was delivered (along with the utensils). The drink station is in a really awkward place and the dining room itself is really closed off.
I just found the entire experience to be strange. Although my food was OK, I won't be in any rush to go back. Sorry, Panera. I'm just not that in to you.