My dog max came in for his first groom they did amazing the man at the cashier that day was so nice he asked us how everything was and really cared about how we were doing we dropped my dog off down stairs and talked to the groomer showed her the style we wanted and she did it she put so much time and effort in to Max's haircut she took al of my dogs matting out and he didn't even cry he loved it there they have the best treats for dogs and best products to buy