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  • At first glance: The clinic is run down and not modern at all. From the exam rooms to the washroom and to the waiting area everything seems rustic and worn down. There is plenty of seating room but definitely not enough seats for the amount of people waiting. I have been to many walk-in clinics in my lifetime as finding a family doctor in the He GTA that is what I am looking for is pretty much close to impossible. Waiting at walk-ins is pretty much inevitable but this experience was just horrendous. As I checked in as a new walk-in patient there were four front desk personnel all chatting and ignored my presence. When she finally took time away from her personal chit chat I was not greeted with a smile or any friendly gesture at all. They were quite impatient and rude. After sitting for an hour and a half and seeing patients come and go... I was becoming slightly agitated as to why there were people who came way after me and was seen before me. So I approached the front desk and inquired how many more clients ahead of me. She glanced at her chart - I stole a glance too and she said that I was next. But wait - that was not true because when I looked at the chart there were names below me and before me that had already been checked off and seen. Which means that they missed my name and failed to call me (note: I did not leave the clinic once during the waiting period so I did not miss my name). It was just terrible that the staff did not apologize at all. On the other hand, the female doctor I had seen and read reviews before going to this unprofessional clinic was amazing. She made my visit worthwhile. I have been looking to find a female doctor who was as friendly, thorough, and compassionate as her. Dr. Trina Liew. Unfortunately she only works Mondays & Thursdays and does not accept patients, otherwise I would have loved to take her as my family doctor. I can't comment on the other doctors, but for those looking to find a very good female practitioner, I would recommend Dr. Trina Liew - if you can put up with the office and their staff that is. Overall, I would never come here unless I had issues that I only feel comfortable expressing in front of a female doctor because the staff were just extremely unprofessional and the wait times are excruciatingly long - and they had just opened when I got there too ! I will be back in the future and will make an update if anything changes.
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