My husband and I eat Charley's religiously. this used to be our favorite location since there aren't many in our area but last time we went (about a month ago) the usually chefs had been replaced. We ordered the usual and sat down to wait for our sand which. Usually, the sand which is ready within a couple minutes and fresh. This time we had waited over 20 minutes for our sand which. My husband came up to me and said: "it looks like our sand which is almost done but our fries have been sitting there the whole time. I'm gonna ask them for fresh fries." When he asked for fresh fries the "head chef" who was maybe in his early twenty responded rudely without making contact: "I took the fries out when they were ready." they ended up arguing with us that they had a policy which states they have to serve the fries once their done but that should also mean my sandwich should be done when my fries are. Instead of me waiting twenty minutes for my sandwich after I got my fries.