| rev:text
| - Moving is stressful enough already, don't add to it by hiring Easy Movers. Fair warning: this is going to be a long review because it was an excruciatingly long move.
My husband and I hired Easy Movers after another company lost our reservation. Granted we hired them one day before the move, but now I know why they were still available in the first place. After giving the representative on the phone the list of items we wanted moved (in town), she quoted us 4 hours. We initially only wanted 2 movers, but went with 3 after she recommended we add a man to ensure we'd have everything done within the estimated time. T
The movers showed up on time and that's where the positive experience ended. About an hour into the move, my husband and I got distracted and stopped actively managing the move after our cat got out of the house. Two hours later, when we realized we were one hour from our total estimated time, we realized the house had been barely touched. Apparently they had been "wrapping" everything but hadn't actually moved anything (to their credit, all of our box springs had been individually quadruple wrapped - thorough, but a complete waste of our time and money). Our fault for not micromanaging them from the beginning.
When they did start moving things, it was like an unfunny Three Stooges skit. The lead mover (the Moe character), was the only one that displayed an ounce of professionalism. The other two cursed at each other as they ran our furniture into our walls, floors and each other. You expect professional movers to be accustomed to navigating large furniture through doorways and tight spaces. Not these guys - it was as if this was their first time doing this. At one point, one of the movers asked me for some Triscuits as a snack, which I admittedly didn't have a problem with at the time and said he could help himself to some of the Rice Krispies Treats too. What I did have a problem with was him leaving the wrappers from those snacks all over our house. We could have gotten movers with their level of professionalism and skill from Craigslist.
5 hours into the move, we finally got on the road to our new house. On the way over, I alerted the Easy Mover management to our issues and when I asked to speak with Don, the owner, I got Darian, the Operations Manager. Darian wound up coming over to the new house (about 7 hours in to the move at this point) and basically said it was on us because the contract we signed said the original estimate was just an estimate and the original estimate had been off. I understand that sometimes things take longer than expected, but the move wound up taking 8 HOURS - twice what we originally expected and had budgeted for. Darian took off an hour and a half from our total bill, which he found fair and we found to be bare minimum given the lack of speed, moving proficiency and professionalism from his team. I explained this to him in person and he again reiterated that the issue was the original estimate, not the overall experience, and legally it was on us to cover the bill, so he was doing us a favor by taking any time off at all.
On this, I'll agree with him. It was on us for ever trusting Easy Movers to do a good job. It was on us for taking a gamble with our move and expecting them to be a professional organization. It was on us for assuming they were concerned for their customer's budget and moving experience. I would advise others who are considering Easy Movers to take Darian's feedback to heart and save yourself a lot of hassle by never choosing Easy Movers in the first place.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)