Extremely unprofessional. Made an appointment for 10 for a massage and arrived at 9:45 in case I needed to fill out any paperwork. Told three separate people up front that I had a 10:00 appointment for a massage. Finally at 10:20 I asked how much longer it was going to be, and get told that the gentleman I spoke with on the phone forgot to put the appointment in the book and the therapist wasn't even in. No one could have told me that in the 35 minutes I was sitting there signed in and waiting?