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  • I'm giving them 1 star for their poor customer service. Stayed here March 31 to April 2nd. My husband checked in on March 31st and I didn't arrive until April 1st. We had a two queen bed, room 7305. Room was fairly spacious. When I arrived on Sunday, I immediately showered, got ready and gone to the pool party (Daylight Beach Club) all day and didn't get back in the room until about 8pm. I never left the "do not disturb" sign on the door because I wanted housekeeping to clean the room and replace the towels. Our room was never serviced/cleaned. Trash was not taken out nor towels replaced. Beds were not made as well. I called guest services and the lady I spoke with said to me that "we were busy today and we weren't able to get to your room". Not a bit apologetic. She offered to have towels bring up to our room but thats not the point. I wanted to come back to a clean room, bed made, etc. Isn't housekeeping part of our room services that we paid for? Maybe Mandalay needs to hire more staff. It's unacceptable to use the excuse "we're too busy to get to your room". We won't be coming back into this hotel and would not recommend to anyone.
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