| rev:text
| - Sadly I have to give this restaurant a two rating, and I'm only giving it a two because the food is amazing. During our first visit we found the wait for our food to be quite lengthy, and then the waitress only brought out one of the meals when we ordered two. I guess we weren't clear when we said we wanted two of the same meal, so she only brought one. During the next visit the wait for our food was quite lengthy again, and Service was mediocre at best. The waitress was friendly but not very competent. I don't even think we got refills on our drinks. We came back a third time because we really like the food, and that we give the service another try. Unfortunately this turned out to be our worst visit ever. Each time the restaurant is quite empty but it appears as though the waitstaff is overwhelmed. We started off by placing orders for our drinks, and to our dismay it took at least 10 minutes just to get The ice tea, soda and waters. I did get a pretty tasty beer that was on special that night though. Although it was taco Tuesday we stuck with the original that we like to order, although it was no longer on the menu the waitress assured us that the cook would prepare it for us. it is a tilapia dish with shrimp on it and comes with two sides, it's extremely tasty and low-calorie. The waitress explained that new management was taking over and making some changes to try to branch away from the restaurant chain. She did say that most items would still be available to order they just wouldn't be listed on the menu. After another lengthy wait the two kids meals and one of our adult meals arrived. Again my husband and I had ordered the same meal but only one arrived, the waitress said that the other would be brought right out. She hadn't forgotten it she just said that the other three meals were ready so she thought she bring them out to get us started. I assumed that meant she would be back in the next couple minutes with my meal, my husband tried to give me the one meal but I insisted he had it because I was gladly sipping on my beer. 20 minutes go by and I still do not have my meal and my family was near done with theirs. My husband went to the hostess and asked for a manager and approximately 10 minutes later he started walking towards our table with my meal. Before he even approached the table my husband asked him to turn around and bring it back because we no longer wanted it because it had been a half hour since everybody else had received theirs. He silently turned around and went back to the kitchen. He did return a couple minutes later with an apology and said our meal was on him. My husband expressed his major concerns to the manager and let him know this was our third visit and each time we had extremely poor service with tonight being the worst service we've ever had at any restaurant. He was apologetic and explained they're going through some management changes and assured us that within a couple of months improvements would be made. We originally advised him we would never be back to this establishment, but after his apology we said we'd be back in a couple months to give it a try again. The food is really good but the service is the worst we've ever had and we eat out a lot. I will continue to check the reviews over the next couple months and decide if it will be worth our time to give this place another try. If they can get their waitstaff as good as they prepare their food this would be an amazing place to go. If not they clearly won't be in business much longer.
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