I came to Burrow orthodontics because my teeth have shifted from when I had braces the first time. From the opening phone call I had a great experience... I was able to get an appointment asap and when I went in I talked to dr sam Burrow who gave me multiple options. He was very reasonable and did not push me into treatment ...just let me know that I could hold the teeth where they were or get active treatment ...I decided on treatment and dr Sam explained the whole process very well(I ask a lot of questions) ...after the treatment started I got a phone call from the doctor just checking on how things were going ...not needed but appreciated...the customer service was fantastic and I would recommend anyone in my family there (big deal bc I'm a hard critic!)