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  • I took my son here for an appt as a new patient. The day before our appt I went in and got the new patient paperwork and the girl at the front desk told me she'd go ahead and copy my insurance card then so it was done. The day of our appt I immediately noticed how filthy all the toys were, especially the playhouse on the well side. The kids on the sick side were riding toys over to the well side. The waiting room is so tiny that having a sick and well side is pretty pointless. When I checked in, I asked the girl if I had a copay. We had new insurance and I wasn't sure. She said she'd let me know in a few mins. 40 mins later she tells me I have to pay cash because Dr. Sirsy wasn't listed as the pcp. I told her I had done that and had an email showing it was done. She wouldn't look at it and told me I'd have to pay cash. I saw her the whole time I was sitting there and she wasn't doing anything else so I have no idea why she made us sit there for 40 mins before telling me there was a problem. I asked her if they had tried verifying it yesterday when the other girl made a copy of my card and she informed me that the girl who copied my card had lost the copy and had no idea what happened to it. Between the filthy waiting room and this unprofessional attitude I left. I switched to St. Rose Pediatrics and am so happy I did! St. Rose is one of the cleanest offices I've ever seen and between checking in, getting vitals and seeing the doctor, we were there less than one hour. Don't waste your time with this mediocre office!!
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