| rev:text
| - I am specifically updating my review based on the arrogance of the side bar messages the owner is sending me. This will be my ONE AND ONLY response, as I feel the other users of this app should get an accurate description and then they can make there own conclusions...
Owner claim: "I am a cyber bully" : I am somewhat active on Yelp. I review positive and negative experiences (just look at my reviews) when I feel the need as that is the intent of this app and forum ... to share experiences. Look at the pictures that are posted of the message conversation from the owner. Look at the other 1-star reviews. I wonder if those people were contacted like this? ... Seems to me they had similar experiences to mine.
Owner claim: "WE HAD JUST OPENED AT 4:30 AND YOU WALKED IN AT 4:45!" : First, open for business means just that. Its show time. There is no in between.
Now for the actual events ... When I walked in (4:40), the place was empty with exception of two woman sitting at the bar. No Staff in view. Certainly not the owner who was pointing out what time I entered the door. I wondered throughout the place then returned to the hostess stand where I stood looking over the menu waiting to be greeted. A few moments later, a gentleman came out, no "Hello, I'll be right with you" or other form of greeting. He set the food down in front of the women at the patio bar and then proceeded to make drinks then go back to the kitchen, still no greeting. Time is ticking by at this point. Just as I was about to leave (4:56 ... Its funny how focused on time one becomes when they are having a bad experience), a women came up and asked us if we had been helped. I said no and she did seat us on the patio.
Now for the rest of the story. After being seated, we were asked if we wanted drinks and we asked for lemons for the water and lemon-aids for two of the kids. Specifically in kids cups. "No problem" we were told. Yet she returned with the lemon aids in adult glasses because "We have to pay the adult price anyhow, so you might as well get the full glass" and hands my wife a single, plastic mixed drink cup telling us "we can divvy it up however we liked". Well, we couldn't divvy it up with one cup, nor was that the desirable way to serve the beverage. She stated she would be back to take our order. We looked over the menu and decided on the entrees for the kids and the calzone for me and my wife. We wished to order a medium, 3-topping calzone and were informed it would take 40 minutes. I said "40 minutes is a long time" thinking I've had deep dish served in less time...she said "they were good but takes a long time to cook, maybe one of the pizza's would be a better option, they are quicker because they are "pre-made" so they cook faster". Just what we wanted, Pre-made pizzas at a premium price. We decided it was time to go and paid for the drinks.
BTW, for technical accuracy of the events, the bill was $6.56. I handed the waitress $10 and she returned me $7, short $0.44. The value is insignificant, She didn't mention that she could not make change, didn't even say a word about it. The principle of the approach is what irritates me. At that point I felt it best to remain being polite and just leave.
Bottom line for the Owner: Perception is reality, the sooner you realize that, the better off you will be. Being argumentative to a guest via private message, is not the way to "make right" the situation. If you would have asked some questions about my experience or seemed remotely interested in being non-confrontational, suggested I call you to discuss, etc... my response and approach would have been different. You came guns blazing telling me why I was wrong, when you didn't even care what your part was. I wasn't having a bad day, my patience with incompetence had just worn thin and I exercised my right to politely leave and share my poor experience. Sorry you don't like it, but its not MY job to provide the customer experience. And as you said, "... in ten years here only the unhappy write here". You're right, you scribbled all over my private messages with un happy thoughts and your behavior is quite unprofessional.
Bottom line for the Reader's: I stand by my original review. The service is slow and they are over priced. They want the status of "Owning a restaurant" but don't want to put forth the real effort of attraction and enhancing our experiences in order to make it happen. Keep going, you will get a much better meal and experience at any one of the other 20+ restaurants in Cave Creek / Carefree just down the road. I'm glad I did, the fried chicken at the Horny Toad is pretty darn good. (There is a silver lining in every cloud)
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