The young girl whom I spoke to would not let me speak to the Manager about our burnt pizza. I've ordered from this place for the past 12 months and had great pizza, but a bit slow on delivery. She would only give me the owner's email. To this day I don't understand why owner's are afraid to talk to their customers. Doesn't make sense to me at all and the customer service has gone down hill. Time to start shopping for a new pizza joint.