Worst dental experience ever!!! This place is a scam!!!!
Due to a change my dental insurance policies, I had to chose a new dentist. This location was close to my home so I decided to give them a try (I should have read the reviews first not to mention the Better Business Bureau complaints).
The only thing that the staff and "dental professionals" (and I use those term loosely) are interested in is your money and not your dental care. Like other reviewers, my wait was long and even longer after they took the x-rays. Once I got the results of the x-rays, I was horrified when the told me I needed over $3,000 worth of dental care. I asked the dentist how I could require that much work when I regularly went to another dentist for over 10 years ( last visit was 6-months prior to going to Western Dental) and he never detected any of the problems that they found. The dentist shrugged her shoulders and said I don't know. Then they sent in the "business manager" to discuss financing options. As I continued to wait, I overheard other patients getting similar news to their dismay.
I allowed them to give me a cleaning - another mistake! And, I had them fill a filling - another mistake. Finally, I had them put on a crown - which I knew needed to be replaced.
As soon as I was able to find a new dentist, I bailed on Western Dental. My new dentist didn't find any of the problems Western Dental identified.
I'm rating them one star because zero isn't an option! This place preys on people with no insurance with convenient financing options...it's all about the money - fail to pay and they report it the credit reporting agencies. With the work I had done, I took the no interest option to pay for the work they did. However, once I paid it off they didn't update my credit report and I had to file a complaint to get them to update my credit report to reflect my account was paid in full.