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| - WORST INTERNET EVER! I got suckered into saving a few bucks by switching from a ten year long account with Cox Communications. CenturyLink had 40Mbps internet in my area (NW of Gilbert and Guadalupe) which was about what I had with Cox and they could save me 40 bucks. I figured, why not? DSL has to have improved since the 90's right? They were bragging about bringing in fiber to the area and they ran that old yarn about how cable internet was shared internet while theirs was a dedicated line, which is about as wrong as it is old but hey, whatever right? Internet was okay for a few months, then I bought a house across the street (NE Gilbert and Guadalupe) and apparently their awesome fiber upgrade only covered a small area because now I could only get 20Mbps and it was the lousiest connection you can imagine. Their dinky little modem/router could barely get WiFi signal across my house and even in the next room my streaming sucked. Unfortunately, I was stuck in a contract and didn't feel like paying the early-termination fees. Finally, my term was up just this last month and they were going to DOUBLE my payment to 85 bucks a month for lousy 20Mbps internet while Cox could bring me 150Mbps internet for only a few dollars more! I jumped at the chance to switch and cancelled last week. I was told EXPLICITLY on the phone when I cancelled that I would not need to worry about the bill. Of course, I was on Autopay and if CenturyLink can get their grubby little hands on your money, that's exactly what they do. I worked with a customer service rep online (Joaqualon D.) who insisted that if there was a balance due that the bill needed to be paid. So, here I am posting single star reviews until they give me back my money since they lied to me on the phone. It seems they don't really care though since most of their Yelp listings have a single star or WORSE!
To the reviewer who thought he was getting great internet for 36 bucks a month, so, How's that 85 dollar bill treating you, bet you wish you'd stuck with Cox's 74 bucks a month huh?
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