I have used this service on a regular monthly basis for a few months now and have been happy.
But today... nothing but disappointment and poor customer service.
1st - My Credit Card was charged this morning, hours before my scheduled visit.
2nd- My scheduled "Pro" did no show up and the app said he could not be tracked, his # was disconnected and the text message was returned undelivered. I believe if the "Pro" is no longer working for Handy then some kind of notification should be sent prior to a scheduled service letting the customer know. I took the afternoon of work to be home. And I certainly should not have been charged in advance for a cleaning when the "Pro" no longer works for the company and was not going to show up.
3rd - There has been no response to my multiple inquires through the app. After I sent the first inquiry I was no longer offered the option to reschedule the appt. So now I'm out the money withdrawn from my account, 1/2 day of work and still have a messey home. I have requested my Bank Account be credited but have not received any response.
Very Disappointed! They lost regular monthly customer today.