Have you ever gone to the hot restaurant in town that everyone loves, and gotten horrible service? Yeah, I got the pleasure of that at Sens recently.
The horrible bartender made my experience here a complete shit show. This is not my 1st time here, and I may still give Sens another shot to redeem itself, but my experience Friday was awful.
We had a pretty big group 12+ on a Friday night, which I know is a pain for restaurants. We called ahead, & when we got there were were given a completely reasonable 35 minute wait time.
A few of us decided to go ahead & eat at the bar I ordered the same time as my friend next to me. My order included hot tea & 1 dish that had 4 dumplings. Though pure incompetence, it was an hour and a half before I actually got my food. That was of course after I finally went up to management & complained.
We ended up having a lovely waiter at the table, and he was the guy who salvaged my experience.
Here's the deal, First Fridays are always going to be busy downtown, Sens management needs to make sure they are fully staffed with competent employees on those nights. period
I hope Sens does it better next time.