I used Graebel to move Charlotte to Austin. I was told an 18 wheeler would come to my home, then would be filled up with other moves or freight along the way. I was given a minimum number of days out from pick up time to delivery and was told I could chose a 3 day "window" for delivery date.
My movers came in a regular size moving truck, which gave me pause. I told the movers that I was told an 18 wheeler would come, they told me it hadn't arrived in Charlotte yet. They would load my stuff, take it to the warehouse and then load it onto the bigger truck.
I drove to Austin and wondered why, on the first day of my "window", I still hadn't heard from Graebel with any news about when the truck would arrive. I called them only to find out my truck hadn't even left Charlotte.
My move came 2 days late. The only compensation I received was for food I expensed for the two days the truck was late. They did offer to pay for a hotel, but luckily I had a friend to stay with. I told the local Graebel office I wanted a partial refund of the move price and was given the run around. I have filed a complaint with the Charlotte Better Business Bureau. Wish I would have checked Yelp first and wish I would have used the other company I got an estimate from.