I have bought a lot of gear here. Mountain bikes, snowboards, skiis and outdoor clothing are all well valued here. I don't buy any non technical clothing here though. That's too rich. Lol. I have used their Lifeline for receipts and warranty service. They did misplace many of my past purchases but a manager sorted that out for me. Now my history is all on record again. I usually only buy stuff on sale here even if it's off season as I'm not really an impulse buyer. I want quality AND value. I find the knowledge and attention of the staff very good and when they don't know something they find out from someone who does. I love their half back program for kids ski equipment. Watch out for sales in store - it's VERY busy.