My kids always have a good time at Pump It Up. The place is nice and big. We had our sons birthday party here and the service was just ok. They are all really a bunch of young kids running the place and service is really sloppy. My son had a whipped cream cake and I told them to be careful with it and they assured me that they would and when we went to decorate it a huge junk of the back was missing because of the box and the front of the cake had letters missing from my sons cake GRRRR the cake was expensive and they treated like it was no big deal. I felt like everything was rush, rush, rush. I had to assist the hostess that was cutting the cake because she didn't know how to cut the cake, she was doing an awful job. I love the place, not the service.