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  • Thank you to the crew at ShakeShack LV, my family and I came here for lunch and of course it was busy. Upon getting our order we forgot to order one item. I went to the pick up counter and asked if I could buy the item there instead of standing in the long line again. She said of course. That is what I call customer service finding a way to satisfy the customer. Instead of saying no. You have customer for life.
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