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| - I came a few weeks ago because a family friend started working here this past year and I wanted to get my eyebrows and legs waxed before my cousins wedding. I've only been to one other place for my own service, but I have accompanied siblings and friends on their waxing trips multiple times, so I sort of knew what to expect.
From the start, this place looked much different. Normally I try to avoid places so small and so hard to find because I assume if they aren't big enough to have their own building or a better location, they probably are just a cheap or very new little business. Either way, I prefer getting treatments (hair, nails, tanning, etc.) done in more professional, well known places. The waiting room is probably a little larger than the size of the bathroom I shared with my 3 sisters growing up. Enough space to walk and take care of your business, but not enough space for multiple people at once! The decor was alright very cheap looking and cheesy, but the blonde lady at the front desk with the Australian accent was very difficult to understand, ESPECIALLY over the phone. I felt bad having to ask her to repeat herself, but it was very hard to make an appointment.
My appointment time was for 3:35, I arrived promptly at 3:25 to check in and patiently wait for my waxer to be ready for me. I regretted coming so early as I ended up waiting and waiting until 3:55 to finally be taken back. Personally knowing my wax specialist, I asked why such the long wait. She told me the receptionist never even told her I was there for my appointment until 3:50. She told me she was given a walk-in client at 3:32, which I considered very unprofessional considering I had already been sitting there 7 minutes prior to this lady, who literally WALKED IN and was taken back immediately. So that was the first thing that got me annoyed.
Next, I was finally back in the room with my specialist and she was nicely explaining all the products and procedures to me as she knew it was my first time being waxed here. I really appreciated that part and how gentle she was. Ultimately I had a good first time WAX experience, but everything else was going down hill. When she finished, I realized I was having some weird allergic reaction to this wax. It was different than the wax I've seen/had used at other places, and my skin looked like I had painful blustery sunburn by time I paid and drove home (7 minutes away). I talked to the receptionist and another waxer while paying about my face and legs and how painful it was. They told me it wasn't normal and they've never seen it happen and didn't know what to tell me. Needless to say I looked GREAT for the wedding that was the following day. I couldn't really use any makeup to cover for my face, but I did end up finding a last minute long dress to cover my legs. So I guess I only looked half as bad as I could've. It was such a mess, nothing against my wax specialist because she was great. I've never had any other kind of reaction to anything, I don't have sensitive skin or anything, and I still have no idea why this happened to my skin but it was painful and miserable. My specialist tried to talk to the manager into giving me a free service because of how much pain I was so clearly in, but she refused and didn't even feel bad for me at all or apologize. Very unprofessional. Never going back to this place, but I did tell my specialist to let me know if she ever ends up working somewhere else.
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