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  • I have been getting the katsu chicken from Tokyo express for quite a while now and just tried getting it again and had a terrible experience. First it took longer then other orders which if that's the case it would be nice to communicate that while I see people who order a few minutes after me get their food before me. When I checked the food knowing there would probably be a mistake based off of the cashiers actions I noticed the katsu did not look like the usual katsu. I know they have a sign up stating they are working on their menu but katsu chicken is katsu chicken not Oyakodon like they gave me. The cashier told me emphatically that it is their katsu chicken so I assumed it might just look a little different now. Once I got home to eat it I realized it is definitely not katsu. I called and spoke to the manager and she just went into the fact it is a different version of katsu and that it takes a little longer to cook instead of listening to me. I added a pic of the so called katsu chicken. Won't be visiting them ever again and plan to tell everyone I know and work with to stay away from this place. What a shame
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