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| - Coming to this was a pretty terrible experience. I went in with my two friends and after they ordered, he asked if I was with them. I said yes, but was about to finish saying I was but I had a separate order of my own. Before I could do so, his back was already turned and he was starting on their Veggie hummus sandwiches and Two Strawberry haze smoothies. (he was alone, but we were the only ones in the store at this point) I figured he would probably begin them and come back... he finally came back to the counter after about 15 minutes, and gave the smoothies to me, and began asking me about their bread choices and if they wanted toasted bread and all the things you ask before you make someone a sandwich... I obliged and got him his answers. Then when he came back another time, he sees a woman who just came in and was behind me and nods to her asking what she wanted. She said she would come back because she worked next door and was on break.
FINALLY he takes my order....we have now been in the store for AT LEAST 30 minutes. I order an Acai island bowl. (my friends sandwiches of lettuce, tomato, and cucumber on wheat toast with hummus on it were STILL not fully assembled and their smoothies were runny and mediocre. Even worse still, they spent $30 on that meal! about 10 minutes later, the sandwiches finally make it out. Now there is a couple in the store gawking at the menu for at least 5 minutes before they asked him a few questions and exited the store. I see him walking back and fourth to a cooler for another 5 minutes before I go up to the counter to look and see if my bowl I paid $10 for was being assembled.
I was stunned when he then came to the counter and said, "I'm about to start on it right now!" I said that if he hadn't even started it yet to just put the money back on my card and I would just leave as I was extremely over it at that point. But of course, he couldn't work the register and didn't have the permissions to refund my money. Instead of being apologetic and understanding he was blank faced staring at me. He offered me a juice which was less than what I bought in the first place and he then said ok ill give you two juices. I said I didn't care which ones, took the juices and left. This could have been avoided and it's unfortunate that a good concept is mired with bad service.
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