I love neighborhood coffee shops and I frequent Sambalatte. This coffee shop is right in my neighborhood, and I couldn't wait to try it! My first visit was good, although the hot chocolate was ok. I generally liked it. My second visit I ordered the hot chocolate, again, but this time I asked one of the Baristsas to do the little art in my cup. Instead of saying oh yes of course! She responded.. in a hot chocolate? Usually that's for lattes and you can't really do it in a hot chocolate. When she tried to tell me all of that I tried to explain to her, "oh they have done it for me in other places." But she still decided to talk over me. So I just paid for my drink and waited and she actually made a heart in my hot chocolate, which I did thank her twice!!! I work in customer service and I don't think it was right for her to explain to me why she couldn't do it and why it seemed wrong for me to ask that. Whenever I go to Sambalatte they do it without me asking and it's a sweet surprise every time! That's what I love about coffee shops and what I expected from this place. I was very disappointed with my last experience and I'm wondering how I will be treated the next time.
Regarding other posts: Food selection is bare. I would like to see a variety of danishes, bagels and muffins. Maybe even cookies too! Customer service is non existent and while sitting on a sofa I could see underneath it hasn't been swept in a long time.