For the record; I LOVE Nello's Pizza. Particularly their pepperoni pineapple pizza. However, this location has disappointed me twice now, which is extra sad as I just moved nearby. The service has been mediocre at best. They maybe check on my table twice before asking if we are ready for the check. The first time I was there, they were out of every drink I asked for. No hot coffee, zero bags for hot tea, but the waiter was nice enough -although he seemed higher up than a waiter as he kept stating things like "oh no I haven't had tea here in ages." "No I don't think I carry that right now." Cool. Then to top that experience off, for the 1st time ever, I didn't enjoy my pizza. It seemed kinda....not old...but certainly not freshly made. Finally, last night's experience was fine but again our waitress checked on us once to refill our drinks and that's it. I tried something new and was disappointed with my selection: the spaghetti and meat sauce (a family recipe, according to the menu). I once heard that Americans make spaghetti all wrong because we focus all about the sauce when it should be all about the noodle. This dish proved that. There was so much sauce and tomato clumps, I could hardly find any spaghetti. And this wouldn't have been so bad if the sauce was something special but it was really quite bare of seasonings.
I'll probably be visiting the Mesa location from now on.