This place likely only survives because its the only mainline gym in the Northwest. It is the absolute worst experience. Beyond the used car sales lot approach to customer service there is no customer service. Who needs the aggravation. When you attend a recreational facility it is for enjoyment not to be spoken at rudely by staff.When they interview personnel beyond a vetting background check an analysis of what can I do to improve this place should be asked. I rated one star because you cant rate no stars. Im going to drive to Summerlin and go to Life Time Fitness they cost more but I dont mind paying more if its worth the value. 24 needs to learn from Planet Fitness that people go to gym for healty entertainment and any time it becomes stressful then it becomes worthless.