I ordered "to go" catering for a party from the Smokey Bones website (North Olmsted, OH store), 11 days in advance. I called to confirm the order about an hour before pick up and they didn't have it!! Their comment was, "I think we have the stuff to make it".....no apology or anything. The ribs came with each slab individually saran wrapped, which was a messy and unnecessary. For what you get, the price (and service) is outrageous.