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  • We took our Bichon Poo there for 4 days. Read some positive reviews, took him there while we went on vacation. It seemed to be great but when he actually stayed, they did not do what they said they were going to do. We were told he would be out playing for most of the days with the exception of mid-day and evening (bedtime) They kept him in his crate 2 of the 4 days. They said they had an incident with another dog needing to go to the vet and were short staffed so they skipped his cycle. I watched the cameras our whole car ride back while my husband drove(almost 4 hours), on top of checking the cameras first thing in the morning. He was never let out to go to the bathroom! He is an 8 lb. dog and was not let out since the day before! No play time, no interaction with other dogs, no supervision. I called multiple times on the way there to see what was going on and no one ever answered the phone!They have cameras to check up on, we checked constantly, everyday. Needless to say we won't be going back. When we came to pick him up, I talked to the manager and she reimbursed for one night boarding. I agreed to that, but it still doesn't change the fact our dog was neglected for 2 days. We would have never let him stay if we knew that they were too short staffed to be taking care of all of these dogs and he was going to be sitting in the crate most of the time.
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