rev:text
| - We come here almost EVERY Thursdays night because of their awesome "BAND/karaoke" night and the staff is usually chill and cool..
The last time we were here (just me and my bf), we ordered chicken wings, nachos, pizza, mozzarella sticks, southwest rolls, French dip & drinks from the bar.
Got called up to sing up on stage.
Took our food to a table close to the stage.. and when we came back, no more than 5minutes later, all our food was gone. I confronted the girl that was cleaning up our table and told her that "We weren't done yet..", all of the plates weren't even empty at all and she didn't even turn around to look at me and all she said was "oh well.." And CONTINUED what she was doing!! I WAS HELLA SURPRISED OF HOW RUDE THAT GIRL WAS WHEN I APPROACHED HER NICELY.
I talked to the lady bartender right away, who by the way is just always super sweet and nice to everyone, talked to the manager that night about the incident and the manager came to talk to me but didn't apologize (I'm guessing he was busy running around the whole placer hat ) , but the lady bartender was apologizing for the girl's mistake, and the manager said he'll take 50% off everything we ordered that was thrown away so we still paid, I guess since we did eat some of the food that was thrown away, when I'm almost 99.9% sure most restaurants would have comped that if this was the situation but he didn't, maybe he's a new manager. But we just wanted to get out of there so we paid without anymore conflicts.
My bf and I used to worked in the food&beverage industry and we know it's really not just the food that makes the guests come back but the hospitality of the staff and service too.
|