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| - I have never given a one-star rating before. I rented a car through Orbitz and my invoice was for $125 for unlimited miles through a company called Economy. The day I was to pick up my car we were confused at where their business was. We could not find "Economy" because the large front sign on the shopping center says "VERVE". I wasn't even sure I was at the right place at first ( my invoice did in fact mention Verve, it was in small print. I didn't see it but it was my mistake).
However, "Economy" is on the glass window near entrance, it's small so if you're just driving by and there are cars parked in front of their store it might be hard to see the sign that says "Economy" but it's there. You have to walk up towards the store to see it.
Once i went in and confirmed that I was at the right place, the gentleman who helped with my reservation first said:
"Well, since you're a local, you're paying for Limited Miles. I'm assuming you're renting a car to drive to California?" (He was correct) "you will need to pay extra for Unlimited Miles. That brings you from $125.47 to $208.94. For the unlimited miles."
I was baffled!! I told him my invoice showed I already paid for unlimited miles. He continued with "Yeah. That's only if you're a tourist. Since your a local, your price is only for 125 miles. You're not getting to California on 125 miles. You'll need to pay for unlimited.
I have rented cars before and never heard that before.
I had a bad feeling about the pricing, but I still stuck with this place because I had to leave to California immediately. The gentleman then said "I'll give you the best car I have right now. I'll save it for you."
He brought me to a 2014 black VW Jetta. This car had so many dents and scratches on it! Not only that, the car wasn't cleaned on the inside!! There were (food?) marks in the middle console, crumbs on the floor, and hand and feet prints on the dash board. This car was not cleaned. I am assuming the car was rented to me right after someone turned it in. If this was their "best" car at the time, I'd hate to see their "worst" car.
I still took the car when I shouldn't have. I picked up my son and our luggage, and we headed to California. The engine was good. I'm glad we got one positive thing done. But about 40 minutes into our drive my son said "MOM! I have ANTS in my leg!!
The car had ANTS!! They were crawling from the bottom floor of the car on top of us!! I even stopped halfway through our trip to vaccume our car which unnecessarily delayed my trip.
While driving in California we still had to battle these pesky ants occasionally.
I was so glad to come back home to Las Vegas. I immediately dropped off our luggage then turned in the car. It cost me about $243 for the final invoice (way more than the initial $125 or the $208) but that's the price I had to pay to learn the lesson to never give this place a second chance.
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