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| - Up front, not a huge fan of Leslie's since they seem to have saturated the pool market here in Phoenix. That said, we needed (or thought we did) a product, and they were the most convenient store. Purchased said product the week prior in a nearby store. The next week we were out and we had to return it. We were near this store on Dobson and Ray, so I went in to make my return. The $20 item was paid for in cash, simple return, right? NO !
After some confusion on the part of the first staff member, he had to get a manager.
Apparently, they will only refund cash within 7 days of a purchase, if it's purchased in another store ! Then they want to offer a store credit! I was in this store on day 8! Totally ridiculous!!!
No such policy is on any signage, or on the receipt.
I refused the store credit, as I hope to be in Leslie's again never.
I then drove to the store of the original purchase 3+ miles away, and the return was made without comment or incident.
I find it hard to believe this is really a policy. Since there are Leslie's all over the valley, how can you not transact business at multiple store, OR how can they not publish what is truly an unreasonable 'policy'.
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