I have been coming here for routine maintenance on my Golf for two years. I haven't had a problem with your service department until I booked my own appointment on your website and due to a glitch in your system, I was made to feel like an idiot because my appointment had not shown up on your end. Meanwhile, I have emails and texts confirming this exact appointment and time. The service department customer service rep refused to look at my phone so I could show her that I did in fact have an appointment for that day and time. I was told over and over that it was my fault and that there was "no way I could have scheduled for that time." Your staff needs to learn about good customer service, not to treat your customers like they're idiots. I have a Golf TDI, I would expect your staff to go the extra mile to make me feel like a valued customer. Highly disappointed.