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  • Tried cancelling my flight, because I found a cheaper price for the same flight. Was put on hold for 30+ minutes, and up until now, I'm still on hold. The website and my confirmation email says that I can cancel my flight for free within 24 hours of booking, and their hotline is 24 hours. And yet, I'm still waiting for someone to pick up their phone. Kayak, you should not even redirect your customer to this website AT ALL. UPDATE: So someone picked up the call after 40+ mins, and then the person on the other line says that I can't cancel my booking (even though it's only been 1 hour), and she needs to check with her supervisor. So I was put on another wait of like 20+ mins? And still the answer was no, I can't cancel it. She said, "Yes the cancellation is free, but we won't refund the ticket", I was like, seriously??? Then what does that mean it is "Free cancellation within 24 hours" ??? I can just not show up for my flight and it'll still be free cancellation by her term. In the end I'm going to dispute the charge through my credit card. This is borderline scam folks. Again, Kayak, do yourself a favor and remove this vendor from your site.
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