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  • The food was ok, my burger was good. We had a serious problem with our take out order. Ordered a plain kids burger without cheese for my daughter with dairy allergy. My husband picked up the food and brought it to the park where we were eating. The burger had cheese!! How difficult is it to make a plain burger with no cheese? Also we were given no utensils, and I had a salad, no mayo, no ketchup, no condiments and no napkins! And we were at the park. I called back and asked for them to remake the kids burger, no cheese. My husband goes back to get it. It was a burger patty in a box with NO BUN!!! What the heck is going on in this place? So my kid ate French fries for dinner because we weren't going back AGAIN (they would probably mess it up again anyway, I now have zero confidence in this place, they all seem brain dead...). The manager Ian offered us nothing. He credited the kids meal which was cheap anyway. It cost my husband more money in gas to go there and back twice, we didn't get to eat our dinner together as a family due to all the running back and forth, and my child still had nothing to eat despite TWO trips there. If I was the manager I would have deleted the entire bill. Really bad customer service and total incompetence. Never again. Oh and when I finally got a fork to eat my salad, it tasted dirty :/
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