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| - I have been to Togos 3 times now and I have to say it is very hit and miss. I am extremely bothered by the fact that each time I have been here, it is obvious that I am a novice, yet nobody will offer any information or suggestions about the food. Once I ask questions, they are a plethora of information but otherwise they all just seem to stare at you until you ask something. Case in point, the cheese. If they don't automatically put cheese on there, why not ASK if you want cheese, so you at least know it isn't going to be there when you get your sandwich home? Then there's the bread..I LURVE sourdough but overheard the people next to me say that you have to toast the bread otherwise it is impossible to eat. So then it is my turn to order, and I ask for it toasted because I heard it was easier to eat that way, and the guy working goes "OOOH Yeah it definitely is" and I'm thinking it was a good thing I overheard the other customers, cause the guy making the sandwich sure as heck wasn't going to warn me, even though he emphatically agreed. (By the way, toasted or not, this bread is like tearing through beef jerky. All you can do is clamp your teeth in and fling your head to the side while you hope that not too big of a chunk rips off; meanwhile all the filling shoots out the back of the sandwich while you sit there like a caveman with leathery bread hanging out of your teeth.)
Perhaps the biggest annoyance with their lack of disclosure is the limited menu. Reading the above reviews, I couldn't help but think that it is not cute, or kitschy, or very good business practice, to only list 10 sandwiches on your menu when you have 40 more in your arsenal. That just pisses me off. The guy making the sandwich actually tells me to go home and look up the menu. Why? Why there is not a complete printed menu available just infuriates me.
Overall, I find the whole thing to be a bit pretentious. Sandwiches are good but overpriced, and the little "Hidden Menu" thing just makes me feel like there's some kind of inside joke going on and I'm not in on it.
Get the pastrami, don't get the sourdough, ask for cheese, and bring your patience because the people that work there will make you angry.
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